A Comparative Analysis of Satisfaction Level of Public Sector Bank and Private Sector Bank Customer towards Internet Banking System.
Dhanashri Mohan Wakharkar
, Dr.Anand V. Kulkarni
Internet Banking, Customer Satisfaction, Public Sector Bank, Private Sector Bank
Customer plays important role in Market. Every business, satisfaction of customer is the main aim for growth of the company. In banking industries customer satisfaction plays a vital role. Nowadays every individual prefer updated technology to do easy and convenient work for save time and save cost. Internet banking is the best way for customer to do any banking transactions anytime and anywhere by using computer or Mobile phone. Public sector banks and Private sector banks provides various apps or services for the customer via Internet Banking system. After Covid-19 Pandemic customer more aware and move to Internet Banking. In this research researcher choose one public sector bank and one private sector bank for the comparative analysis of satisfaction level of customers towards Internet Banking System. For this researcher collect data from 60 Public sector Bank Customers i.e. Customers of Bank of Baroda and 60 Private Sector Bank customers i.e. Axis Bank customers through structured questionnaire.
"A Comparative Analysis of Satisfaction Level of Public Sector Bank and Private Sector Bank Customer towards Internet Banking System. ", IJSDR - International Journal of Scientific Development and Research (www.IJSDR.org), ISSN:2455-2631, Vol.8, Issue 10, page no.466 - 469, October-2023, Available :https://ijsdr.org/papers/IJSDR2310079.pdf
Volume 8
Issue 10,
October-2023
Pages : 466 - 469
Paper Reg. ID: IJSDR_208949
Published Paper Id: IJSDR2310079
Downloads: 000347302
Research Area: Commerce
Country: Jalna, Maharashtra, India
ISSN: 2455-2631 | IMPACT FACTOR: 9.15 Calculated By Google Scholar | ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 9.15 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
Publisher: IJSDR(IJ Publication) Janvi Wave
