International Journal of Scientific Development and Research - IJSDR
(An International Open Access Journal)

Issue: July 2021

Volume 6 | Issue 7

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Paper Title: The Role of E-commerce on Customer Engagement in 2021
Authors Name: Rithika Sirvi , Gundla Ranga Ramu , Varun Revelli , Gv Santosh Kumar , Dr Chandra Sekhar Pattnaik
Unique Id: IJSDR2102046
Published In: Volume 6 Issue 2, February-2021
Abstract: This research paper gives a compressive review of the role of E-commerce and how it is attracting customers to E-commerce sites. E-commerce has given new definition to the business; product selling has completely changed. Customer buying pattern has got a completely new outlook; selling and distribution have completely taken a new swift. Ecommerce has become a vital and innovative invention of this decade. Ecommerce has impacted the business ecosystem in multiple ways. This research paper gives a detailed understanding of e-commerce trends in the current decade. Ecommerce has become part of our life; it is reaching the expectations of customers by offering unique value of services. This research paper focuses on, how e-commerce sites working on customer engagement. Further, our research paper gives a better idea about quality brand check-in e-commerce websites.
Keywords: Ecommerce, customer satisfaction, quality assurance, tech tool automation, urban approach.
Cite Article: "The Role of E-commerce on Customer Engagement in 2021", International Journal of Science & Engineering Development Research (www.ijsdr.org), ISSN:2455-2631, Vol.6, Issue 2, page no.319 - 324, February-2021, Available :http://www.ijsdr.org/papers/IJSDR2102046.pdf
Downloads: 00025297
Publication Details: Published Paper ID: IJSDR2102046
Registration ID:192946
Published In: Volume 6 Issue 2, February-2021
DOI (Digital Object Identifier):
Page No: 319 - 324
Publisher: IJSDR | www.ijsdr.org
ISSN Number: 2455-2631

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