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ISSN Approved Journal No: 2455-2631 | Impact factor: 8.15 | ESTD Year: 2016
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Paper Title: Analysis of customer reviews using opinion mining
Authors Name: K.S. Jeen Marseline
Unique Id: IJSDR1806062
Published In: Volume 3 Issue 6, June-2018
Abstract: Sentiment analysis or opinion mining is the process to determine the attitude of the person who writes. It can be classified as positive, negative and neutral and the contextual mining of texts which identify and extract primary data also it aid companies to understand their product and services among customers. Sentimental analysis is broadly used in marketing, customer services, social media, and health science. Data used in this study are online product reviews collected from the data world. Online reviews have improved a new form of marketing that develops the void between customers and business. This paper is about product review of customers that classified according to the polarity scores.
Keywords: Sentiment analysis, polarity scores
Cite Article: "Analysis of customer reviews using opinion mining", International Journal of Science & Engineering Development Research (www.ijsdr.org), ISSN:2455-2631, Vol.3, Issue 6, page no.378 - 380, June-2018, Available :http://www.ijsdr.org/papers/IJSDR1806062.pdf
Downloads: 000201506
Publication Details: Published Paper ID: IJSDR1806062
Registration ID:180447
Published In: Volume 3 Issue 6, June-2018
DOI (Digital Object Identifier):
Page No: 378 - 380
Publisher: IJSDR | www.ijsdr.org
ISSN Number: 2455-2631

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