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INTERNATIONAL JOURNAL OF SCIENTIFIC DEVELOPMENT AND RESEARCH International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2455-2631 | Impact factor: 8.15 | ESTD Year: 2016 open access , Peer-reviewed, and Refereed Journals, Impact factor 8.15 |
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| Paper Title: | Public Online Complaint Registration and Management System |
| Authors Name: | Chetana R Shivanagi , Divya Hiremath , Hemant Patil , Rajashree Patil , Vinay Hiremath |
| Unique Id: | IJSDR2403133 |
| Published In: | Volume 9 Issue 3, March-2024 |
| Abstract: | The "Public Online Complaint Registration and Management System" is a web-based platform designed to streamline and enhance the complaint resolution process for the public. The system involves three key actors: Users, Officers, and Admin. Users can register, log in, submit complaints, view their complaint history, escalate issues, and provide feedback. Officers can log in, view complaints, reply to user complaints, update proof of work, and change the status of complaints. Admins can log in, manage officers, view, and filter complaints, monitor escalated complaints, and access user feedback. This system aims to bridge the gap between the public and officers, providing a transparent, efficient, and accessible way to address and resolve complaints while promoting accountability and eradicating corruption |
| Keywords: | Complaint Registration, Management System, Online Platform,Transparency, Efficiency, Accountability,Civic Engagement and Digital Solution |
| Cite Article: | "Public Online Complaint Registration and Management System", International Journal of Science & Engineering Development Research (www.ijsdr.org), ISSN:2455-2631, Vol.9, Issue 3, page no.958 - 961, March-2024, Available :http://www.ijsdr.org/papers/IJSDR2403133.pdf |
| Downloads: | 000337364 |
| Publication Details: | Published Paper ID: IJSDR2403133 Registration ID:210607 Published In: Volume 9 Issue 3, March-2024 DOI (Digital Object Identifier): Page No: 958 - 961 Publisher: IJSDR | www.ijsdr.org ISSN Number: 2455-2631 |
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