A significant comparison between the expectation and satisfaction level of students regarding the services provided by Private Universities of Bangladesh: A profound study on Varendra University

Mosa. Layla Arzuman Banu , Sunjida Parven , Aleya Jebin

Student’s expectation, Student’s satisfaction, Private University, factor analysis, Varendra University, Bangladesh

This study aims to assess the potent dimensions (i.e. University facilities, teacher’s skill or administrative support) that influence student’s satisfaction compared to their expectation from the Varendra University located in the northern region of Bangladesh. The study also aims to find out the influential service factors that encourage students for the enrollment of the university. Depending on the nature of the study, the authors have used primary data only. Non-probability technique of convenience sampling has been used to collect data through a set of pretested structured questionnaire from the students of different years of Varendra University excluding the students of first year to ensure that the respondents are aware and have used the services. 485 samples were collected from the students of all the department of Varendra University randomly on a proportional basis. Multiple statistical tools have been employed to analyze the data namely reliability test, descriptive statistics, correlation analysis and factor analysis. The findings revealed that students are highly satisfied with teacher’s skill (2nd dimension) while mostly dissatisfied with the facilities provided by the university (namely internet facilities, lab facilities, repairing and maintenance facilities in 1st dimension) and administrative supports (namely Student complaints channels in 3rd dimension). However, the study has found a strong positive correlation among all the services provided by the university and student’s satisfaction. The factor analysis disclosed teacher’s skill as the most influential factor that has the highest explanatory power in terms of student’s expectation and satisfaction.

Published Paper   E-Certificate

"A significant comparison between the expectation and satisfaction level of students regarding the services provided by Private Universities of Bangladesh: A profound study on Varendra University", IJSDR - International Journal of Scientific Development and Research (www.IJSDR.org), ISSN:2455-2631, Vol.7, Issue 10, page no.477 - 488, October-2022, Available :https://ijsdr.org/papers/IJSDR2210083.pdf

Volume 7 Issue 10, October-2022

Pages : 477 - 488

Paper Reg. ID: IJSDR_201940

Published Paper Id: IJSDR2210083

Downloads: 000347848

Research Area: Social Science and Humanities 

Country: Rajshahi, Rajshahi, Bangladesh

Published Paper PDF: https://ijsdr.org/papers/IJSDR2210083

Published Paper URL: https://ijsdr.org/viewpaperforall?paper=IJSDR2210083

ISSN: 2455-2631 | IMPACT FACTOR: 9.15 Calculated By Google Scholar | ESTD YEAR: 2016

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 9.15 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Publisher: IJSDR(IJ Publication) Janvi Wave

This work is licensed under a Creative Commons Attribution 4.0 International License and The Open Definition