"Guest Satisfaction and Service Quality in the Hotel Industry"
Mr.R.Prabhakar
, Dr.N.Gunasekeran
Guest satisfaction, service quality, hospitality industry, customer experience, hotel management, customer loyalty, service excellence
The hotel industry thrives on providing exceptional service quality to enhance guest satisfaction, which directly influences customer loyalty and business success. This study explores the relationship between service quality dimensions—such as reliability, responsiveness, assurance, empathy, and tangibles—and guest satisfaction. By analyzing customer feedback, industry trends, and service improvement strategies, the research highlights the critical role of service quality in shaping guest experiences. Findings suggest that personalized services, efficient complaint handling, and modernized amenities significantly impact satisfaction levels. The study also discusses best practices for hotels to maintain high service standards and ensure customer retention in a competitive market.
""Guest Satisfaction and Service Quality in the Hotel Industry"", IJSDR - International Journal of Scientific Development and Research (www.IJSDR.org), ISSN:2455-2631, Vol.10, Issue 3, page no.c221-c229, March-2025, Available :https://ijsdr.org/papers/IJSDR2503233.pdf
Volume 10
Issue 3,
March-2025
Pages : c221-c229
Paper Reg. ID: IJSDR_301130
Published Paper Id: IJSDR2503233
Downloads: 000261
Research Area: Science and Technology
Country: -, -, India
ISSN: 2455-2631 | IMPACT FACTOR: 9.15 Calculated By Google Scholar | ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 9.15 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
Publisher: IJSDR(IJ Publication) Janvi Wave
