DESCRIPTION OF WAITING TIME FOR OUTPATIENT SERVICES AT THE DENTAL AND ORAL HOSPITAL OF JEMBER UNIVERSITY

Nabila Fauziyah Dewanto , Ari Tri Wanodyo Handayani , Hestieyonini Hadnyanawati

Waiting Time, Outpatient Services, Dental and Oral Hospital

The hospital is one of the health service facilities that in carrying out its duties must provide services to patients in accordance with the National Quality Indicators and Minimum Service Standards. Service waiting time is included in the category of indicators that must be assessed by a hospital in achieving the success rate of health service quality. Service waiting time can be said to be the patient's waiting time for services starting from the patient's arrival at the registration point until the delivery of medical files to the intended polyclinic and entering the examination room. This research design is a observational descriptive study that aims to provide an overview of outpatient waiting times at Dental and Oral Hospital of Jember University. This research was conducted at Dental and Oral Hospital of Jember University in March, 2023. The subjects of this study amounted to 90 general outpatient patients who were not treated by coass students with purposive sampling techniques. The results of the study averaged patient waiting time was 51,7 minutes where the results were in accordance with the standards specified in minimum service standards, namely the waiting time should be less than 60 minutes (± 60 minutes).

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"DESCRIPTION OF WAITING TIME FOR OUTPATIENT SERVICES AT THE DENTAL AND ORAL HOSPITAL OF JEMBER UNIVERSITY", IJSDR - International Journal of Scientific Development and Research (www.IJSDR.org), ISSN:2455-2631, Vol.9, Issue 1, page no.462 - 466, January-2024, Available :https://ijsdr.org/papers/IJSDR2401067.pdf

Volume 9 Issue 1, January-2024

Pages : 462 - 466

Paper Reg. ID: IJSDR_209844

Published Paper Id: IJSDR2401067

Downloads: 000347205

Research Area: Health Science 

Country: Bekasi, Jawa Barat, Indonesia

Published Paper PDF: https://ijsdr.org/papers/IJSDR2401067

Published Paper URL: https://ijsdr.org/viewpaperforall?paper=IJSDR2401067

ISSN: 2455-2631 | IMPACT FACTOR: 9.15 Calculated By Google Scholar | ESTD YEAR: 2016

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 9.15 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Publisher: IJSDR(IJ Publication) Janvi Wave

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