INTERNATIONAL JOURNAL OF SCIENTIFIC DEVELOPMENT AND RESEARCH International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2455-2631 | Impact factor: 8.15 | ESTD Year: 2016
open access , Peer-reviewed, and Refereed Journals, Impact factor 8.15
ANALYSING THE EXTENT OF PROCRASTINATION IN PUBLIC AND PRIVATE SECTOR BANKS OF CHANDIGARH
Authors Name:
Amrita saini
, Dr Monita Mago , Dr R.k. Uppal
Unique Id:
IJSDR2302161
Published In:
Volume 8 Issue 2, February-2023
Abstract:
Banks' procrastination behavior can have many negative effects, such as lost time and productivity,delay in collection of cheques, issue of draft, sanction of loans, and many other notable activities performed by commercial banks, which fail in the service levels committed by banks in dealing with their valuable customers. The present study examined theextent ofprocrastination among public and private sector bank employees. In order to achieve the objective (To analyse the extent of procrastination in different activities of commercial banks mentioned in the citizen charter) various activities of commercial banks were taken in consideration. The respondents were asked to express their experience of procrastination (irrational delay or delay without reason) on these banking activities as time limit is fixed by citizen charter to complete a task. The respondents have shown their experience on these different activities. On the basis of response of the customer, frequencies and percentages were calculated and finally mean score of respondents on each activity was calculated.The sample of the study was 180 customers. To analyse the extent of procrastination in public and private sector banks, the data wascollected from respondents. The results shows that how procrastination differ in public and private bank customers. Finally, the practical implications and limitations of the study were discussed.
Keywords:
Cite Article:
"ANALYSING THE EXTENT OF PROCRASTINATION IN PUBLIC AND PRIVATE SECTOR BANKS OF CHANDIGARH", International Journal of Science & Engineering Development Research (www.ijsdr.org), ISSN:2455-2631, Vol.8, Issue 2, page no.937 - 943, February-2023, Available :http://www.ijsdr.org/papers/IJSDR2302161.pdf
Downloads:
000336256
Publication Details:
Published Paper ID: IJSDR2302161
Registration ID:204228
Published In: Volume 8 Issue 2, February-2023
DOI (Digital Object Identifier):
Page No: 937 - 943
Publisher: IJSDR | www.ijsdr.org
ISSN Number: 2455-2631
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