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INTERNATIONAL JOURNAL OF SCIENTIFIC DEVELOPMENT AND RESEARCH International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2455-2631 | Impact factor: 8.15 | ESTD Year: 2016 open access , Peer-reviewed, and Refereed Journals, Impact factor 8.15 |
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| Paper Title: | Role of Effective Leaders` Communication Competencies on Employee Engagement: A Study on the Indian IT-BPM Industry |
| Authors Name: | Sandeep Chaudhary , Dr. (Prof.) R. C. Sharma , Dr. Rishi Manrai |
| Unique Id: | IJSDR2210195 |
| Published In: | Volume 7 Issue 10, October-2022 |
| Abstract: | Purpose– Employee engagement as a result of leaders’ communication competencies is examined in the current study. It specifically examines the impact of various independent variables including leaders’ communication competencies, the importance given by organizations to communication, and tools-technology enabling leaders to communicate on employee engagement and in turn on organizational goals. The purpose of this study is to create a theoretical understanding of the state of leadership communication and its development with special reference to the Indian IT industry. The intent is that the article can contribute to future research on the development of leaders’ communication competence. Design/methodology/approach- A structured questionnaire with two parts was designed with constructs including the ‘Perceived Leadership Communication Competencies Questionnaire’ (PLCCQ) and ‘Employee Engagement Questionnaire’ (EEQ) with a five-point Likert scale to achieve the identified objectives. The questionnaire was pilot tested with a sample of 30 IT Professionals. Reliability statistics were used to evaluate the questionnaire's validity. Findings– The study was performed using several statistical tools to determine the key leadership communication competencies that influence employee engagement in the IT industry. The key competencies identified included, Facilitating Competency (FC) and Relating Competency (RC). A concise summary of the findings has been created based on the analysis of the study, and a significant conclusion has been reached. The results and any supporting evidence have finally been compared. Practical implications – A theoretical foundation has been laid which can be utilized for the practice of analyzing and developing leaders’ communication competence, this in turn is expected to enhance employee engagement and other organizational success metrics. Originality/value – The significance of leadership communication, and identification of the key communication competencies of leaders having an impact on employee engagement and organizational goals have been articulated in this research. The leaders can develop their communication competencies and put into practice strategies that would increase employee engagement in their organizations. This could increase the organization's overall effectiveness and possibly lower levels of burnout, absenteeism, and attrition. |
| Keywords: | Leadership communication, Communication Competencies, Communication challenges, Employee Engagement, Organizational Goals, Leadership development |
| Cite Article: | "Role of Effective Leaders` Communication Competencies on Employee Engagement: A Study on the Indian IT-BPM Industry", International Journal of Science & Engineering Development Research (www.ijsdr.org), ISSN:2455-2631, Vol.7, Issue 10, page no.1144 - 1150, October-2022, Available :http://www.ijsdr.org/papers/IJSDR2210195.pdf |
| Downloads: | 000337072 |
| Publication Details: | Published Paper ID: IJSDR2210195 Registration ID:202386 Published In: Volume 7 Issue 10, October-2022 DOI (Digital Object Identifier): Page No: 1144 - 1150 Publisher: IJSDR | www.ijsdr.org ISSN Number: 2455-2631 |
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