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INTERNATIONAL JOURNAL OF SCIENTIFIC DEVELOPMENT AND RESEARCH International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2455-2631 | Impact factor: 8.15 | ESTD Year: 2016 open access , Peer-reviewed, and Refereed Journals, Impact factor 8.15 |
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| Paper Title: | UNESCO’s WORLD HERITAGE SITE KALKA SHIMLA RAILWAY, A study of the satisfaction level of foreign tourists. |
| Authors Name: | Sunil Kumar , Dr. Nitin Vyas , Vikas Chandel |
| Unique Id: | IJSDR2110002 |
| Published In: | Volume 6 Issue 10, October-2021 |
| Abstract: | The paper determines the satisfaction levels of foreign travelers, travelling on Kalka-Shimla railway. Satisfaction is a mental condition which tells about the degree of fulfillment provided by the goods and services and this analysis provides an important insight of a traveler's intention and their loyalty. It measures how products or services supplied by a service provider meet or surpass a customer’s expectations, it helps service providers with a measure that they can use to manage and improve their services. The outcomes and discussion are based on the studies conducted among foreign travelers; with use of quantitative methods which revealed that strategic actions are required to improve services and facilities in Kalka Shimla railway. |
| Keywords: | Foreign Tourists, Railway, Satisfaction, Foreign, Awareness, Services |
| Cite Article: | "UNESCO’s WORLD HERITAGE SITE KALKA SHIMLA RAILWAY, A study of the satisfaction level of foreign tourists.", International Journal of Science & Engineering Development Research (www.ijsdr.org), ISSN:2455-2631, Vol.6, Issue 10, page no.11 - 15, October-2021, Available :http://www.ijsdr.org/papers/IJSDR2110002.pdf |
| Downloads: | 000337072 |
| Publication Details: | Published Paper ID: IJSDR2110002 Registration ID:193635 Published In: Volume 6 Issue 10, October-2021 DOI (Digital Object Identifier): Page No: 11 - 15 Publisher: IJSDR | www.ijsdr.org ISSN Number: 2455-2631 |
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