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IJSDR
INTERNATIONAL JOURNAL OF SCIENTIFIC DEVELOPMENT AND RESEARCH
International Peer Reviewed & Refereed Journals, Open Access Journal
ISSN Approved Journal No: 2455-2631 | Impact factor: 8.15 | ESTD Year: 2016
open access , Peer-reviewed, and Refereed Journals, Impact factor 8.15

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Paper Title: Service Delivery in Devolved Government System in Kenya: A Case Study of Isiolo County Government
Authors Name: Josephine Kirion Eregae , Dr. Samuel Obino Mokaya , Raphael Mwiti Gikunda
Unique Id: IJSDR1905077
Published In: Volume 4 Issue 5, May-2019
Abstract: The study was intended to contribute to knowledge to linking public sector devolution to improved service delivery or lack of it. The target population comprised of 240 employees from Isiolo County. A sample of 148 employees selected through stratified random sampling was engaged in the study. The design adopted was descriptive which enabled the researcher to extract the most relevant and adequate information on the devolution and its influence on the service delivery. A questionnaire was used as a data collection tool. Peers and experts in the area of governance and leadership were used to review the instruments to ensure that the measures include an adequate and representative set of items that answered the research questions. Data analysis involved frequencies, percentages and mean to determine and measure variable characteristics while regression analysis was conducted to determine the relative importance of each of the four variables in relation to service delivery. The study covered a sample of 148 respondents drawn from a target population of 244 employees of Isiolo County; male 56.5% and female 43.5%. Majority respondents (54.5%) felt that the amount of resources allocated to the county government is inadequate to undertake planned projects and meet the administrative cost. A significant number of respondents (39.7%) agreed that citizens effectively participate in project identification. They indicated that members of the public are actively involved in initiating county projects (45%). It also emerged that resources were fairly managed in an accountable and transparent manner (43.5%), internal and external audits are conducted regularly to ensure accountability and transparency (41.7%) and there are policies and structures for exposing corruption (40.6%). Accountability and transparency were found to be the catalyst binding resource allocation and public participation to propel service delivery at Isiolo County. A linear multiple regression analysis revealed that all the independent variables significantly predicted service delivery, F (4, 55) = 130.45, p =.01. The R2 value was .46, which displays the measure of how much of the variability in the outcome is accounted for by the predictors. This implies that the model accounts for 46% of the variations in service delivery. In order to improve service delivery, the County Government needs to improve staff capacity and provide more opportunities for citizen participation. There is also a need for speedy release of funds for quick and timely service delivery.
Keywords: Accountability and transparency, public participation, public sector, resource allocation, service delivery.
Cite Article: "Service Delivery in Devolved Government System in Kenya: A Case Study of Isiolo County Government", International Journal of Science & Engineering Development Research (www.ijsdr.org), ISSN:2455-2631, Vol.4, Issue 5, page no.424 - 429, May-2019, Available :http://www.ijsdr.org/papers/IJSDR1905077.pdf
Downloads: 000336256
Publication Details: Published Paper ID: IJSDR1905077
Registration ID:190590
Published In: Volume 4 Issue 5, May-2019
DOI (Digital Object Identifier):
Page No: 424 - 429
Publisher: IJSDR | www.ijsdr.org
ISSN Number: 2455-2631

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